FAQs

What shirt brand do you print on?
All Casual Superstar standard t-shirts are printed on Bella + Canvas brand tees, unless otherwise stated. Our shirts are chic with a slim fit, but they run big.

What size should I order?
Our sizes range from XSmall - 2XLarge. Please see our sizing chart for more details and suggestions for fit. These are unisex tees and run big. Women may want to order one size down from their regular size. 

What type of printing process is used on your apparel?
All of our shirts are printed by hand and custom made at the time of ordering. We use both screen printing and heat transfer processes.

Will the designs fade?
Some of the prints will fade some after being washed. Black prints tend to fade the most, but will still hold up for lots of wear and washes. Washing instructions are found on the tag of each shirt or keep reading below.

Are there any specific care instructions?
Yes, please follow these tips to take care of the t-shirts:


• Washing: Wash inside out with cold water with similar colors using a gentle cycle.
• 
Ironing: If ironing is necessary, iron inside-out on the lowest setting. NEVER IRON the printed area directly.
• 
Drying: Tumble dry low or hang-dry.
• Avoid using bleach and do not dry clean.

ORDERING

What forms of payment do you accept?
We accept all major credit cards such as Visa, MasterCard and American Express through our secure payment processing system. We process your credit card securely for your protection and we do not store your credit card information.

SHIPPING

How long will it take for my order to arrive?
Standard shipping for orders in the United States takes 7-10 business days. Most orders are received within 10 days of ordering. International orders usually take 3-5 weeks to arrive depending on the destination and customs processing. The tracking for international orders will not update once the package leaves the US, but the order is still on its way.

During holidays or times of high demand, orders will take 10 - 15 business days to ship.

What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.

Do you offer package tracking?
Yes! We will provide you with the tracking number once your package is shipped, except for international shipments. A shipping confirmation email will be sent, once your order has left our facility.

How much does shipping cost?
It depends on your country and the size of your order. The easiest way to determine your shipping cost is to add the items to your cart, select your country, and press the “update total” button.

Do you ship internationally?
Yes, we ship to almost every country around the world.

RETURNS & EXCHANGES

What is your return policy?
Since we print every product when it is ordered we CANNOT PROCESS SIZE EXCHANGES. Please be sure to check our size chart before ordering or send us an email for questions.

If you received a defective item, we'll happily replace it. Faulty items will be exchanged for the same type of product in the same size.If your t-shirt is damaged or has any issues, such as the print being off center, we will do a return. We require you to first send us a picture showing the damage and upon inspection we will tell you whether it fits our criteria for return. If approved we will ask you to send the product back to us. Once received we will send you a brand new product at no cost to you. Please contact us at info@casualsuperstar.com for further information. 

All of our items are made by hand at the time of purchase. We do not have a warehouse or inventory. We do not issue refunds on orders that have completed payment and shipped.

Can I cancel/modify my order?
Please note we print every product when it is ordered. You can modify/cancel your order 24 hours after placing your order, after that we immediately begin processing your order. Please make sure to confirm all order details prior to submitting the order. Please contact us at info@casualsuperstar.com for any questions regarding your order.

STILL HAVE QUESTIONS?

For additional information please use the contact form or email info@casualsuperstar.com.